FAQ's - How can we help you?

Q: How are your keepsakes made?

A: We use our very own specialty sand carving process to engrave your design. This process allows us to engrave detailed designs and apply multiple colors to them.


Q: Where do the materials come from?

A: All of our engraved wood keepsakes are made from repurposed woods we have collected from local wood shops or that have been donated to us. We make ever effort to lessen our impact on the environment and set our keepsakes apart.


Q: When will I receive my order?

A: Your order will ship within 2 weeks once we receive your final approved to proceed with production.


Q: How do I know if I have a good profile photo?

A:Please reference our side profile photo guide to help you take the best silhouette photo.


Q: What is your return policy?

A: Understandably, personalized items cannot be accepted for return, unless there is a manufacturing error or product defect.


Q: How do I make changes to an order I’ve already placed?

A: Email us your changes to myorder@thebeachtree.com. Once we have received your final design approval and your order is in production, no further changes can be accepted.


Q: What type of finish do you put on your wood?

A: All our wood keepsakes are finished using Odie's Oil which is Solvent Free, Non-toxic, with Natural UV inhibitors-sunscreen stabilizer for your wood! Odie's Oil does not contain driers or any toxic chemicals, and all ingredients are food safe. No worries! Odie’s Oil is safe for everybody: families, kids, and pets!