FAQ's - How can we help you?
Q: How do you engrave your wood keepsakes?
A: We use our very own sand carving technique to carve depth into the surfaces of our wood keepsakes. The benefits to sand carving is the unmatched engraved detail it produces, and the ability to paint the engraved portion with multiple colors of your choice.
Q: Where do you get your repurposed wood?
A: The wood for all our engraved keepsakes are collected from local wood shops to our area. From time to time we get some quality wood donations as well. We make ever effort to lessen our impact on the environment and help set our keepsakes apart.
Q: When will I receive my order?
A: Your order will ship within 2 weeks once we receive your final approval to proceed with production.
Q: How do I take a good profile photo for a silhouette keepsake?
A:Please reference our side profile photo guide to help you take the best silhouette photo.
Q: What is your return policy?
A: Understandably, personalized items cannot be accepted for return, unless there is a manufacturing error or product defect.
Q: How do I make changes to an order I’ve already placed?
A: Email us your changes to email@example.com. Once we have received your final design approval and your order is in production, no further changes can be accepted.
Q: What type of finish do you put on your wood?
A: All our wood keepsakes are finished using Odie's Oil which is Solvent Free, Non-toxic, with Natural UV inhibitors-sunscreen stabilizer for your wood! Odie's Oil does not contain driers or any toxic chemicals, and all ingredients are food safe. No worries! Odie’s Oil is safe for everybody: families, kids, and pets!