Personalized custom orders are Non-Returnable and Cannot Be Cancelled once item has gone into production due to the custom and made to order processes involved. Personalized Child Silhouettes and Wedding Keepsakes cannot be returned for any reason.
Additional non-returnable items:
* Any and all personalized engraved wood items
Please do not send your purchase back to the manufacturer.
DAMAGED IN SHIPPING
Please check your order immediately upon receipt and notify us if the item has been damaged. Please report the damage within 48 hours to our Customer Service Department by email at firstname.lastname@example.org. We will need photos of the damaged item, as well as photos of the box the damaged item was shipped in. We must have the images in order to notify the shipping company and file the necessary damage claims. After claim is presented to the shipping company, we will arrange to have damaged items and their packaging inspected, returned and replaced. IMPORTANT: Please keep original shipping packaging your item was received in, as they are needed for inspection.